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Frequently Asked Questions

Here are the answers to some of the more common questions we've received.

Gen16

Gen16 is a new business unit within Zildjian and will share and complement the company’s resources.

Only to the extent that some percussionists favor electronic instruments and digital media vs. acoustic instruments and analog media. The idea; Gen16 will offer products to musicians and not just drummers.

It’s short for Generation 16. The current owners; Craigie and Debbie Zildjian are the 14th generation of Zildjian cymbal makers, their daughters the 15th and their granddaughters the 16th generation. A new generation of Zildjian’s, and new generation of Zildjian products.

Call it Gen16. Zildjian is the sole owner, but Gen16 is the brand.


Acoustic Electric “AE” Cymbal System

No, the pickup is a microphone and cannot be used as a trigger.

The pickup houses two condenser microphone heads.

None that can be heard or felt, it’s as much as any microphone with digital processing may produce

No, they are designed specifically for the Gen16 (reduced volume) AE Cymbals.

Yes, use the 2 position on/off switch.

Yes. While there is limited noise gates applied each pickup is a microphone and has to be treated as such.

- Place speakers below the cymbals facing up. Avoid line-of-sight placement (think of the pickups like microphones)

- Get the drum sounds loud and then mix in the cymbals (don’t assume they should be at the same level as the drums!)

- Make sure to not HARD pan any of the cymbals. If you pan something completely to the R or L, it makes it hard to hear and thus means you have to over drive the cymbal

- Start with your primary cymbals; HiHat first, Ride, etc and get the levels where you want them (don’t assume they should be all at the same volume setting)

- Try a parametric equalizer for the cymbals to pull any of the frequencies starting the feedback

- If all fails and you can’t get them loud enough, use a good pair of headphones!

Yes however nowhere near as much as a traditional cymbal microphone.

Yes, however there are restrictions and points to be aware of

 (1) pickups being out of phase with other mics

(2) some leakage will occur allowing acoustic drums to be heard from the AE System

No. We refer to it as tone shaping and not modeling. Yes some presents change the pitch, add effects and or decay but this is not true tone modeling.

No; doing so may severely damage the unit and, will void the warranty.

Yes; Using the line input/ edrum input, you can submix/piggy back two DCPs

No; the two are two separate technologies.

Yes; by (A) downloading Tone Shapes from Gen-16.com (B) Installing the DCP Access Tool in your computer, creating custom Tone Shapes and uploading them from your computer to the DCP.

Yes. The power supply can adjust to the current if the plugs supplied fit the wall or plug socket.

Not at this time however Gen16 engineers are working with leading edrum manufactures to bridge some control functions.

This is for (free) online firmware updates.

It’s a special (sheet) alloy mix (it is not a cast cymbal)

Not today but we’re Zildjian; give us a moment!

No; each AE cymbal is nickel plated and buffed to their shinny finish.


Acoustic Electric “AE” Rack

Yes; The rack has been designed for both acoustic and e-drum kits.

Yes. However you may have to take them off to allow the rack to be completely folded.

Either model as it depends on the your setup however most edrums will work well with the short rack.

The shortl rack will accommodate up to a 20” bass (kick) drum.

The tall rack will accommodate up to a 24” bass (kick) drum.

Between 8 and 12 depending on the diameter of each cable.

Aluminum. Please note, aluminum is softer then steel, when transporting please use caution as scratching will occur.

Yes. A clear lacquer is applied to help reduce tarnishing. Note; this lacquer finish may show scratches or chips

Simple window cleaner and a paper towel or cloth towel will take most finger prints off.

Yes. You can take them off to reduce the overall foot print as well.

The material is a form of plastic (ABS).

Very strong however anything can break.

Use common sense and try not to over stress a clamp. Do not use or tighten clamps if they are either extremely hot or cold.

Not at the current time however one is being developed specifically for the AE Rack System.


Digital Vault

Leon Chiappini and Paul Francis (Zildjian’s master cymbal maker and head R&D head).

The cymbals recorded for the Digital Vault are exclusive to Zildjian. No other engineer has been granted access to these cymbals.

They are what the Zildjian cymbal makers refer to as “reference cymbals”. These are the cymbals used to judge all other similar Zildjian cymbals (the best of the best).

Yes, in fact some cymbals are one of a kind or models recorded only for a handful of famous drummers and percussionist.

Generally they look like old cymbals without a logo but with hand writing on them. Sometimes they have a stamp with an ID number. Older “reference cymbals” have Armand Zildjian’s and Leon Chiappini’s hand writing on them.

No! In fact they have only left the Zildjian (tuning room) sometimes referred to as “the vault” in the factory by permission of the current Zildjian owners for recording of the Digital Vault series.

Files can be played back at 16bit (BFD eco / Z-Pack) or as 24bit files (BFD2)

Gen16 audio files are available in various levels of audio quality (size). When playing sounds from the Digital Vault please use high quality audio reproduction devices such as studio monitors (speakers / headphones).

When using artist groove tracks in marketing materials or demonstrations we would appreciate if you credit the appropriate Gen16 artist.

No. The Digital Vault is a sound sample (Digital Audio File). The AE System uses analog signal (low volume / real cymbals) and microphones and process the sound using patent pending tone shaping. The two systems are not compatible.

Leon Chiappini and Paul Francis (Zildjian’s master cymbal maker and head R&D head).

Digital Vaults were produced, played, recorded, and edited for Zildjian by sampling guru John Emrich.

Nuendo 4 was used to record these samples with the following signal paths:

Direct mic – Nevaton MC49 – ATI 8SMX2 preamp

Over Heads – Violet Flamingo Stereo – API 3124+ preamp

Room – Pair of Violet Vin50s – API 3124+ preamp

Ambient – Nevaton MC404 stereo mic – Metric Halo ULN2 +DSP preamp


Groove Tracks (www.gen16grooves)

No. Grooves can be downloaded from a MAC or PC and used in any device that supports GM (general MIDI)standard MIDI files or within BFD2(this included The Gen16 Digital Vault and BFD eco).

Each “Groove Bundle” is transferred/dowanloaded in a ZIP file format.

No. Grooves can only be purchased in specific bundles chosen by the Groove Tracks producer.

Yes. Please note you are purchasing MIDI files of a given drummers performance and not drum sounds.

Yes. You can change the note number assignments in your music software.

You can play the Grooves in any device or software which supports GM standard MIDI files.

You can edit/manipulate the grooves in you favorite music software which supports GM sandard MIDI files.


GroovePlayer

No. Beats (grooves) can also be purchased from Gen16grooves.com and then transferred to an iPhone or IPad.

If you ugrade you iPhone or iPad after purchasing GroovePlayer, you can restore it by syncing your new device to your iTunes account or, or downloading it from your iTunes purchased Apps history.


Product-Reviews

When writing a review, please consider the following:

- Review should focus on the product and your individual experience using it
- Provide details about why you liked or disliked the product
- All submitted reviews are subject to the terms set forth in our "Terms of Use"

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites of other cymbal, percussion instrument, drumstick, accessory or clothing manufacturers
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
- Any political, social, religious commentary or commentary in similar topic
- Price and promotional details in post
- Customer Service issues: (these comments should be submitted to Customer Service Directly at ______ and our staff will contact you directly)
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.


Company

Zildjian is always looking for talented people to join our family. You can write to us at our mailing address to request an application. We will keep your completed application on file should any openings come up in the future.

Zildjian's mailing address is:
Avedis Zildjian Company
22 Longwater Drive
Norwell, MA 02061
USA


The Zildjian Store

If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

Shopatron is the world's leading provider of global eCommerce for consumer goods. With Shopatron, orders placed on branded websites are offered to a managed network of global partners for fulfillment, typically for assignment to local retailers.

Orders on Zildjian.com are placed through the Shopatron network. Your order may be fulfilled by one of Zildjian's trusted dealers around the United States. In many cases, your order will be fulfilled by a local dealer to your current location.

In using Shopatron, Zildjian is able to provide you with the convenience of shopping on-line for our products, while keeping the sales through our dealer base.

Shopatron is extremely safe and secure to use. For more information, you can go to: Shopatron.com.

The Shopatron shopping service makes it easy to find and purchase the special products you need. When you order and pay online, our intelligent system starts working to ensure rapid delivery. Shopatron currently accepts payment by Visa, MasterCard, American Express, and Discover.

The Zildjian Store only ships to the Continental United States as of now. Stay tuned for shipping to outside states, territories and countries.

Shipping Charges are based on 7% of your total order with a minimum charge of USD$5.95.

In the unlikely event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card.
Please check products for shipping notes as you shop. Countries that are not listed in our checkout process are not available for receiving Shopatron orders.

We reserve the right to refuse any sale at any time.

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

When making a purchase through the Zildjian Store on Zildjian.com, there are two steps. First, you add an item(s) to your Shopping Cart. The Shopping Cart lives on Zildjian.com and can be associated with your Zildjian.com username. Once you click "Checkout," you are then taken to a secure checkout process through Shopatron. To ensure security and to maintain all of your information in accordance to online shopping regulations, we will also need to create an account with Shopatron. Your information can be the exact same as your Zildjian.com login information.

If you have any issues at all logging in, please Contact-Us.

We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers.

If you wish for members of the Shopatron network (manufacturers and order fulfillment partners) to contact you with special product-related offers, specify that you'd like to receive newsletters when you complete your purchase. Otherwise, members of our network do not contact you unless it is necessary to complete an order you've placed. To view or modify your preferences, select the Newsletters option in the My Account area.

When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

At this time, we are only accepting orders from the Continental United States. Stay tuned for shipping to Alaska, Hawaii, Canada and other countries...

COD orders are not accepted.

With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

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The Shopatron service collects information about the use of the service to provide a secure and personalized experience. This includes the customer's name, purchasing records, and shopping patterns.

We may collect information when you: (a) place an order via the Shopatron service; (b) send email messages or other information to us.

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We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether or not to allow us to split your order. A nominal additional shipping fee is applied to a split package.

If you do not want your order to possibly have a small additional shipping fee. please make sure to select "Single Package." Otherwise we will split your orders into 2 packages if that is the fastest way to get your order to you.

All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

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Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Tax may be applied to your order if it ships from the same state or province as your shipping address. We don't know the exact amount of tax until your order ships, due to the unique nature of the Shopatron service. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.

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Shopatron is a convenient shopping service for consumers on the hunt. Our focus on effective security benefits customers by reducing fraud and improving the overall level of service.

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Shopatron does not accept credit card numbers delivered by email. You should not ever send credit card numbers by email, as it is not a secure practice.


Cymbal Care

Zildjian does not provide this service and does not recommend reapplying logos that have faded. The process to remove what remains on the existing logo and cleaning process to accept the new logo could cause stress to the metal of the cymbal resulting in damage. Additionally, a hand-applied paint could alter the sound of the cymbal.

Zildjian cymbals are precision crafted. Their life expectancy depends largely on usage. A cymbal played with care and good technique will last longer than one played rigorously with poor technique. Proper care helps maintain the musical integrity of the instrument. Abusive treatment, neglect, and incorrect playing habits all contribute to metal fatigue which can diminish tonal quality or even cause cymbal fractures.

Follow these five easy guidelines to ensure a long life for your Zildjian cymbals:

1. Avoid Metal-To-Metal Contact

Place a sturdy sleeve around the cymbal tilter rod when mounting your cymbals to prevent center hole deformation and cracking. Always use top and bottom felts.

2. Keep It Loose

Do not over-tighten the wing nut. This can cause cracks around the center hole.

Also, a clamped cymbal will not vibrate freely and often sounds choked. For HiHats, keep the clutch medium-tight so that the top cymbal moves freely.

3. Play It Right

Avoid striking cymbals directly on their edge. Crash cymbals, especially, should be hit with a glancing blow, a little off center. Striking with a slight twist of the wrist also helps avoid breakage and allows crash cymbals to "open up."

4. Choose The Right Cymbal

The sound quality of a Zildjian cymbal is determined by its alloy content, size, shape, hammering and lathing pattern. Trying to force a cymbal to produce volume beyond its range can cause breakage. There are Zildjian cymbals for every style of music. Match your cymbal to your specific needs.

5. Protect Your Investment

Always carry your cymbals in a padded cymbal bag or a protective cymbal case.

Store your cymbals immediately whenever you break down your drumset.

When cymbals are not in use for prolonged periods of time, wrap cymbals separately with a piece of cloth to protect their edges and surfaces; be especially careful of the bottom edge.

Keep your cymbals away from extreme cold or heat.